Experts, expertise and experience

North Patrol’s industry experts are Perttu Tolvanen, Kimmo Parkkinen, Sami Kalanen, Virpi Blom, Mikko Jokela, Camilla Heikkilä, Anna Availa, and Heikki Toivo. We have taken part in hundreds of small and large projects in their various stages, including project planning, defining requirements, selection of technologies, requesting competitive bids, monitoring the vendor’s implementation work and assessing results.

Expertise and experience

Perttu Tolvanen, MSc, Economics

Perttu Tolvanen is a web concept design and content management system expert. Perttu consults with clients on project planning and defining requirements, and supports customers in selecting content management systems and implementation partners. His areas of specialisation include facilitating concept design workshops and selecting content management systems.

Perttu has ten years of experience with web and intranet projects, including serving as a project manager and consultant. Earlier in his career Perttu has worked in procurement and as a project manager at a large media company, a content management system consultant at a large IT company and an independent, neutral consultant at his own firm. He is also a well-known seminar speaker and blogger. Perttu is the editor of, a Finnish blog focusing on web issues, and Viides taso, a blog for intranet professionals.

Perttu’s LinkedIn profile – >

Sami Kalanen, MSc, Engineering

Sami Kalanen is an expert in project planning, requirements specifications and competitive bidding. Sami consults with customers on project preparation and definition of requirements, and supports customers in competitive bidding and oversight of vendors’ implementation work. His areas of specialisation include broad, technically challenging web projects and competitive bidding in the public sector.

Sami has been working with web projects since the mid-1990s. Earlier in his career Sami worked in IT procurement at a large industrial company, in management roles at software vendor companies, as Managing Director and a partner at an independent consulting firm and as product manager for a telecommunications operator.

Sami’s LinkedIn profile – >

Kimmo Parkkinen, MSc, Computer Science

Kimmo Parkkinen is an expert in requirement specifications and software procurement. Kimmo consults the customers on defining the functional requirements and technical design of web based solutions as well as selecting the best suppliers for the implementation phase. He’s areas of expertise include designing, modelling and documenting complex web based services.

Kimmo has almost 20 years of experience with web and intranet projects, including serving as a software architect, technical project manager and a production manager in software vendor companies and also as an independent consultant.

Kimmo’s LinkedIn profile – >

Virpi Blom, MA, Cultural Studies

M.A. Virpi Blom is an expert on web concepts, content strategies, user experience and overall planning of web projects. She consults on matters of concept design and strategic roadmaps, as well as on designing and documenting the functional requirements.

Virpi has over 15 years of experience with web sites, intranets and extranets from the viewpoint of their planning, defining, design, copywriting and usability testing. She has specialized in ensuring the positive user experience, regarding both form and function.

Previously, Virpi has been working as a managing consultant, senior consultant and user experience team leader in various software vendor companies.

Virpi’s LinkedIn profile >

Mikko Jokela, MSc, Economics

Mikko Jokela is an expert on web and digital business. Mikko consults the customers on web platform and vendor selections, defining functional requirements, and especially on how digital channels could support business needs more effectively. His areas of expertise include utilizing web and digital channels for better business, and web technology selections.

Mikko has been working for IT vendors in several roles. He has been in charge of a business line, responsible for web business development and a consultant in several web projects. Mikko’s main focus has been in private sector customers but he has also work experience on education and public sector.

Mikko’s LinkedIn profile >

Camilla Heikkilä, M.Soc.Sc, Political Science and Communications, BBA, Information Technology

Camilla Heikkilä is a specialist in web communications and web services. Camilla has a broad experience in communications, particularly in web communications and knowledge of digital services and service design.

Camilla has experience in web concept design, project management, usability testing, content strategies and training users. Camilla has specialized in content design and can help organizations crystallize the content into a working web service, where the users’ needs are taken into account.

Camilla has worked nearly 15 years in communications in different NGOs and with the government. During her career she has had numerous of responsibilities in web project of different sizes.

Camilla’s LinkedIn profile >

Anna Availa, M. A. Finnish language, B. Ed Adult education

Anna Availa is a digital communications advisor and her expertise is in an internal and external digital services.Anna consults with customers on project preparation and definition of requirements and supports the customers in digital concept design.

Anna has worked on the digital communication in several organizations in the public and private sectors. As a communication manager for companies and a Finnish city organization, she has strongly developed digital communication and created organizations whole e-communication system which includes for example online magazines, online annual reports, intranets, extranets, websites and external social media.

For over twenty years Anna has worked with numerous communication systems, technologies and IT vendors. Working in executive teams in several organizations has given an insight into how digital communication supports business.

Earlier in her career Anna has responded for whole communication systems and has worked in many different roles in developing and maintaining as a project leader, content producer and editor.

Anna’s LinkedIn profile >

Heikki Toivo, MBA, Information Technology

Heikki Toivo is a specialist in planning and implementing omnichannel services. Heikki consults in the project preparations and in analyzing the requirements, in addition he supports customers in selecting the online service technologies and supervising the providers. His specialties are integrations, measuring and selecting systems.

Heikki has worked in different IT sector roles in telecom and financing businesses from the beginning of the 90’s. He has lead projects to implement omnichannel services, been responsible of running a large IT service function, coordinated offshore development and designed the IT system strategy performance measurement.

Heikki’s LinkedIn-profile >

Noora Linnermo, MSc Economics – Marketing and Information Systems Science, BBA Economics – Business Communication

Noora Linnermo is a specialist in web strategies and digital concept and service design. She consults the customers on web concepts, project management and requirement specifications driven by the optimal user experience.

With several years’ experience in leading digital service projects she can help customers in planning web projects that meet the requirements of the organization, end users and those responsible for the maintenance. She can help organizations to identify benefits and potentials of their web services and to plan how to take full advantage of them.

Noora has worked with web services in several roles having experience both from the customer’s and solution provider’s side. She has been responsible e.g. for needs assessments, functional and technical specifications, usability testing, implementations and training. Noora has worked as a technical product owner and a system and concept development manager participating to the planning and developing organizations’ digital services.

Noora’s LinkedIn-profile >


We are an independent consulting company without ties to system vendors, so we can support our customers in selecting the platform that is truly best suited for their needs.

We have participated in projects using e.g. the following products:
Microsoft SharePoint, Microsoft O365, Drupal, WordPress, EPiServer, Sitecore, Sitefinity, Liferay, SDL Tridion, Magento, Hybris, Oracle WebCenter, Oracle WebLogic, Documentum, IBM WebSphere, Lotus Notes/Domino, Atlassian Confluence, Plone, DotNetNuke, Fast ESP.

In addition to platforms which are in use internationally, we also have experience with numerous products from Finnish vendors and with tailored solutions.


Our experts have wide-ranging experience with different types of customers’ projects, both in private business and in the public sector.

We have taken part in developing digital solutions for organisations including Aalto University, A-Katsastus, Atria, Autoliitto, Cargotec, City of Oulu, City of Turku, Confederation of Finnish Construction Industries RT, Delta Auto, The Evangelical Lutheran Church of Finland, Federation of Finnish Financial Services, Finnish 4H Federation, Finnish Association of Parents of Deaf and Hard of Hearing Children, Finnish Association of People with Physical Disabilities, Finnish Centre for Pensions, Finnish Innovation Fund Sitra, Finnish Nurses Association, Finnish Society on Media Education, Finnish Student Health Service FSHS, Finnish Tax Administration, Finnish Transport Agency, Government ICT Centre Valtori, Helen, Helsinki City Theatre, Helsinki Region Environmental Services Authority HSY, JAMK University of Applied Sciences, Kalevala Jewelry, Kela, Kemppi, Korkeasaari Helsinki Zoo, Kuntien Tiera, Liikenneturva, Lindorff, Luja Corporation, Mainostajien liitto, Ministry of Employment and the Economy, Ministry of Foreign Affairs of Finland, Ministry of Justice, Metso, Metsähallitus, Naisten Linja, National Emergency Supply Agency, National Library of Finland, Natural Resources Institute Finland, Neste Oil, Novita, Pharmaceutical Information Centre Ltd, Päijät-Hämeen sosiaali- ja terveysyhtymä, Raha-automaattiyhdistys RAY, Ruukki, Regional Council of Päijät-Häme, Salpaus Further Education, Save the Children Finland, Savon Voima, Service Union United PAM, South-Eastern Finland University of Applied Sciences Ltd., Statistics Finland, Tampere University of Technology, Tekla Corporation, Tikkurila, Turku University of Applied Sciences, Union of Health and Social Care Professionals TEHY, University Pharmacy, University of Helsinki, University of Jyväskylä, University of Tampere, University of the Arts Helsinki, UPM, Valio, Valmet, Varma, Veho, VVO, and YLE.

Additional information

If you are interested in our services and would like to know more, contact us!

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