We are a team of ten consultants, all of whom are experienced designers and technology experts. Every year we design and prepare over 50 different online services and information systems. Our customer satisfaction is very high (9.5 out of 10), and we have helped many customers transform their digital services.
Category: Concept and service design for digital channels
27 articles
Case: Ramirent renewed its digital services with a customer-centric approach – North Patrol provided consulting support for the project
5 February 2024
Mikko Jokela
Case Metsähallitus: New intranet for 1000+ employees – North Patrol as concept and tendering partner
29 August 2022
Camilla Heikkilä
Case: New website with ecommerce like user experience for M2-Kodit – North Patrol as concept design partner
6 September 2021
Mikko Jokela
Case: University of Eastern Finland’s new website – North Patrol as concept design partner
23 June 2021
Anna Availa
Case: Uponor’s new intranet – North Patrol facilitated the concept design process
1 March 2021
Camilla Heikkilä
Complete reorganization of the HSY’s website concept was worth it – North Patrol facilitated the concept design phase
20 January 2021
Virpi Blom
Case: Lahti municipality’s new website stands out – North Patrol as advisor partner in project
20 October 2020
Anna Availa
Case: The service directory plays a key role for the staff intranet of the University of Oulu
11 August 2020
Virpi Blom
Case: Ramirent’s New Intranet – North Patrol as prestudy consultant
6 August 2020
Camilla Heikkilä
Case: Åbo Akademi implemented a bilingual intranet with O365
24 April 2020
Camilla Heikkilä
Case: New intranet for the 15 000 employees of the City of Tampere – North Patrol as requirement analysis partner
5 November 2018
Kimmo Parkkinen
Ingredients for utilizing web analytics
5 December 2017
Mikko Jokela
CASE: Tax.fi user-friendliness fine-tuned through testing
19 October 2017
Virpi Blom
Good news: web sites ARE getting better
19 September 2016
Virpi Blom
Different conceptual approaches to self-service channels
23 August 2016
Perttu Tolvanen
National flag is not a language symbol
17 May 2016
Virpi Blom
When do mobile apps make sense?
29 February 2016
Perttu Tolvanen
Lumo Kotinyt.fi service was tailor made
8 December 2015
Virpi Blom
Intranets in large enterprises
13 October 2015
Perttu Tolvanen
Multilanguage management: US style vs. European style
6 June 2015
Perttu Tolvanen
To personalize or not to personalize?
18 May 2015
Mikko Jokela
Two models for buying a web project
24 November 2014
Virpi Blom
Facing an extranet challenge? Identity and access management as a solution
16 June 2014
Kimmo Parkkinen
Renewing an existing digital service – From chaos to an organized roadmap
27 April 2014
Kimmo Parkkinen
How to buy concept design—10 tips for cost-effectiveness
3 February 2014
Perttu Tolvanen
Project story: New website for Tampere University of Technology – North Patrol as advisor consultant
Concept design done right
1 October 2013
Perttu Tolvanen
