Services

We are a specialized design agency and impartial advisor in the development of your digital services. Our job is to design the service concept, find the right technical solutions and make sure your implementation project is a success.

In addition, we support our customers in project management and planning the next releases of the digital service.

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This is how we can help

  1. Prestudy

    • Business goals
    • User needs
    • Preliminary service concept
    • Core contents and functionalities
    • Architecture and implementation technologies, potential suppliers
    • Project phasing and schedule
    • Assessment of costs and resource needs

    Defining goals and identifying service concepts

    Selecting architecture and technology options

    Planning a roadmap and estimating costs

  2. Requirements specification

    • Concept description and documentation
    • Contents, content types, structure
    • Usability, navigation logic, user interfaces, prototypes
    • Descriptions of functionalities
    • Technology solutions, performance, integrations with other systems, etc.

    Concept design

    Specifying requirements

  3. Tendering

    • Planning the tendering process
    • Creating a request for proposal documentation
    • Sending a request for a proposal
    • Evaluation and comparison of proposals
    • Supporting with partner choice
    • Contract negotiations

    Request for proposal

    Comparing proposals and support with choosing the partner

  4. Support during the implementation phase

    • Project manager and team support
    • Onboarding the implementation partner
    • Content design and production support
    • Quality control of the final results

Latest customer case stories

Case: Veho aims for a five-star online customer experience – North Patrol supported the website renewal project

46 weeks ago

Over the past year and a half, Veho’s websites have undergone a major transformation. The first site to be renewed was Veho.fi in late spring 2024, and during the spring of 2025 the revamped websites for the Baltic countries were also launched. Behind these renewals lies a broader overhaul aimed at improving the customer experience and reducing the number of websites.

Case: The Scout Movement’s systems landscape is being renewed – North Patrol supported the work with concept design, service design and technology selection

57 weeks ago

The Guides and Scouts of Finland launched the Paju project in 2022 to comprehensively renew its digital systems. The aim is to modernize the Scout movement’s digital services while enhancing usability, improving operating processes and clarifying the overall information architecture.

North Patrol supported the Scouts in shaping the concept for the new digital service ecosystem, designing the services, and evaluating alternative technology options.

Case: Rejlers renews its websites to drive growth with the support of North Patrol

58 weeks ago

In the spring of 2023, engineering consultancy firm Rejlers faced a challenge: its website needed an overhaul, but the key question was how to approach it. Rejlers enlisted North Patrol to help plan and design its new online service. The collaboration proved successful, with North Patrol supporting Rejlers through to the launch of the revamped site.

Case: The Finnish Transparency Register – North Patrol helped with the requirements definition and tendering process

114 weeks ago

Finland implemented its long-prepared transparency register on January 1, 2024, as the transparency register law came into effect. The transparency register is a system where lobbyists for companies and associations must disclose how they attempt to influence decision-makers. North Patrol acted as the project’s consultant partner in the preparation, requirements specifications, and tendering process.

Case: Ramirent renewed its digital services with a customer-centric approach – North Patrol provided consulting support for the project

115 weeks ago

Ramirent Finland Oy (Ltd) is a leading construction equipment rental company in Finland, serving its customers nationwide through a network of over 60 rental outlets. The company’s customer base is extensive and diverse. While the construction industry represents Ramirent’s largest single customer group, its clientele also includes installation companies, industrial facilities, shipyards, municipal and government agencies, as well as private households.

North Patrol supported Ramirent in a comprehensive digital service renewal, assisting the company throughout various stages of the project.

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About North Patrol

We’re eight experienced consultants — designers and technology specialists — focused on vendor-neutral, practical results. Every year, we complete 30-40 customer engagements with customer satisfaction at 9.5/10. Clients come to us to make confident decisions and deliver better digital services.

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How to work with us

  • Small consulting engagement

    A small engagement is ideal when you need a clear answer to a specific question, a tough decision supported by independent analysis, or simply a quick outside view.

    Pricing is a fixed fee agreed in advance to keep things predictable, and getting started is as simple as sharing your goals and any background material so we can propose a crisp scope and price.

  • Prestudy & feasibility evaluation projects

    A prestudy is the right choice when you are framing a larger initiative, building internal alignment, or testing whether an idea is worth pursuing — for example a platform change, a new digital service, a consolidation effort, or an AI/automation use case.

    In four to eight weeks we interview key stakeholders, map needs, assess the current state across content, architecture, integrations, and governance, and combine vendor‑neutral market insight with technical feasibility and risk analysis.

    We then outline effort, budget, and timeline ranges with clear assumptions and scenarios, and we shape a high‑level solution concept and target architecture sketch.

  • Supervision & quality control for technical implementation

    Independent supervision is most effective when you already have a delivery partner and want oversight that keeps scope, quality, and budget on track.

    We manage risks, provide executive‑level updates, support acceptance testing, and conduct readiness reviews before go‑live.

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