Customer service channels

Are you building a membership service, a targeted audience service for a selected group, or a digital service intended for carrying out a single transaction process? North Patrol’s team helps you find the right solutions and technology choices to engage customers, streamline processes, ease customer service workload and minimize lifecycle costs.

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Digital service and extranet solutions must be useful, attractive, user-friendly and reliable.

How do you get your customers to log in to the service? What is the user’s service journey like? How do users learn to use the service and get tangible added value from it? How do you make the user confident that their data security and privacy are not at risk?

How we can help

Projects we've worked on

Tampere University

May 2023 –

Consulting on the development plan for online services

The Guides and Scouts of Finland

February 2023 –

Scouting digital services concept development, roadmap, service design of processes, technology recommendations

National Audit Office of Finland

August 2022 – March 2023

Transparency Register requirement specification and procurement

Technology Industries of Finland

June 2022 – May 2023

Preliminary study, requirement specification, and procurement for digital services

Opintotoiminnan Keskusliitto

May 2022 – September 2022

Architecture and Development Plan for the Education Management Information System

Bank of Finland

December 2021 – March 2022

Preliminary Study for a Secure Extranet

Veikkaus

December 2021 – June 2022

Content management system requirement specification and procurement

The Housing Finance and Development Centre of Finland, Ara

October 2021 – March 2022

Support for the Procurement of the Right of Occupancy Queue Number Register

Our strengths as a consultant for customer service channels

  • User-centered design work
  • Multidisciplinary understanding of service and business processes
  • User-friendly and accessible services
  • Cost-effective technical solutions aligned with overall architecture
  • Sustainable information security and data protection solutions
  • Extensive knowledge of partner landscape and the market
  • Expertise in project management and procurement

Read our latest data insight report related to customer service channels

Data insights

The most popular Headless CMS products in Finland and in the Nordic countries

59 weeks ago

The online presence of an organization usually includes many channels. Practically everyone has a website and almost everyone uses some social media platform, too. Slightly larger players have several online services for different needs: website, online store, campaign pages, etc. For example services from partners, mobile apps, and various means of digital marketing can be used to add to the digital presence.

Today, there is also discussion around composable entities. There is composable commerce, composable DXP, Digital Experience Platform, and composable architecture.

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About North Patrol

We are a team of ten consultants, all of whom are experienced designers and technology experts. Every year we design and prepare over 50 different online services and information systems. Our customer satisfaction is very high (9.5 out of 10), and we have helped many customers transform their digital services.

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How we differ from our competitors?

  • We specialize in digital service design

    We specialize in high-quality design and requirements specification of digital services. Our mission is to help customers succeed in their software project by creating the best possible foundation for implementation – whether it is an agile implementation done inhouse, a project done with a partner, or a publicly tendered project.

  • We don't sell coding or licenses

    Many software companies recommend software solutions that they also implement themselves. We don’t do that. We don’t do software implementation projects or have partnerships with technology providers. Our perspective on the software market is broad, as it should be for our customers. Our goal is always to find the best possible software solution for our customer, whether it’s a custom-built solution, a SaaS service, an open-source platform, or a combination of these.

  • We are realistic and forward-thinking

    We design digital service concepts, implementation methods and architectures that are sustainable and can be further developed. We place great importance on the feasibility of software solutions, the availability of good partners and the predictability of costs.

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