Category: Customer service channels

Are you building a membership service, a targeted audience service for a selected group, or a digital service intended for carrying out a single transaction process? North Patrol's team helps you find the right solutions and technology choices to engage customers, streamline processes, ease customer service workload and minimize lifecycle costs.

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21 articles

Data insights

Data review: Web platforms in Finland 2024

13 May 2024

Sami Kalanen

Data insights

Data review: Public IT Procurement Contracts 2023 – Information System Procurements totaling 1.6 billion euros

18 March 2024

Sami Kalanen

Case: The Finnish Transparency Register improves transparency of decision making – North Patrol helped with the requirements definition and tendering process

8 February 2024

Mikko Jokela

Case: Ramirent renewed its digital services with a customer-centric approach – North Patrol provided consulting support for the project

5 February 2024

Mikko Jokela

Composable solutions – when to use them and when not?

3 April 2023

Kimmo Parkkinen

Data insights

The most popular Headless CMS products in Finland and in the Nordic countries

10 January 2023

Mikko Jokela

CASE: Traficom modernizes its digital self-service channels

30 August 2021

Mikko Jokela

Planning and initiation of an agile digital project

19 April 2021

Sami Kalanen

Complete reorganization of the concept was worth it

20 January 2021

Virpi Blom

Utilizing Contentful as a content management system

7 December 2020

Mikko Jokela

CASE: Teosto renews all its online services

17 June 2020

Mikko Jokela

What you measure is what you get!

16 January 2019

Heikki Toivo

CASE: user-friendliness fine-tuned through testing

19 October 2017

Virpi Blom

Helsinki Expo and Convention Centre’s web services take a digital leap

24 April 2017

Kimmo Parkkinen

Expert advice: Native mobile apps, bots or web apps?

14 November 2016

Perttu Tolvanen

Different conceptual approaches to self-service channels

23 August 2016

Perttu Tolvanen

When do mobile apps make sense?

29 February 2016

Perttu Tolvanen

Our partner selection process opened up

28 June 2015

Kimmo Parkkinen

Peculiarity of Finland: Liferay a popular web content management system

15 October 2014

Perttu Tolvanen

Facing an extranet challenge? Identity and access management as a solution

16 June 2014

Kimmo Parkkinen

Advice on working with large software integrators

17 April 2013

Perttu Tolvanen

About North Patrol

We are a team of ten consultants, all of whom are experienced designers and technology experts. Every year we design and prepare over 50 different online services and information systems. Our customer satisfaction is very high (9.5 out of 10), and we have helped many customers transform their digital services.

Read more about us

How we differ from our competitors?

  • We specialize in digital service design

    We specialize in high-quality design and requirements specification of digital services. Our mission is to help customers succeed in their software project by creating the best possible foundation for implementation – whether it is an agile implementation done inhouse, a project done with a partner, or a publicly tendered project.

  • We don't sell coding or licenses

    Many software companies recommend software solutions that they also implement themselves. We don’t do that. We don’t do software implementation projects or have partnerships with technology providers. Our perspective on the software market is broad, as it should be for our customers. Our goal is always to find the best possible software solution for our customer, whether it’s a custom-built solution, a SaaS service, an open-source platform, or a combination of these.

  • We are realistic and forward-thinking

    We design digital service concepts, implementation methods and architectures that are sustainable and can be further developed. We place great importance on the feasibility of software solutions, the availability of good partners and the predictability of costs.

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