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We will align the service provider’s goals for the service and deepen our understanding of user needs.

A working concept idea for a new service is refined into a vision that is based on an analysis of background information (e.g. user statistics, comparable services, market conditions) and user needs that are defined using user-centered methods (interviews, surveys, focus groups, workshops).

North Patrol’s service concepts are focused on designing working solutions that take into account the expected commercial value, customer paths, feasibility and the perspective of content providers.

The design of a new website includes designing a functional content outline, navigation structures, and service paths.

The design of page templates includes both user interface elements and functionality that a website needs to create an ideal user experience.

The user experience is sketched out in wireframes, which can also be refined into clickable prototypes for validation and testing.

If necessary, the designs can also be visualized further and we can create an overall visual look for the page templates.

We evaluate the available technology options by reflecting them on the required features of the concept, the market situation and the overall architecture.

The most suitable platform is found by weighing the benefits, risks, costs and potential implementation partners of the technology options.

The tools and capabilities required for the technical implementation of a new online service are described in a requirements specification that clarifies the service concept, content types, functionalities, technology solutions, technical requirements and integrations with other systems.

The requirements specification can be created as a product-independent description of the features of a new web service. However, when tendering, it is often advisable to create a requirements specification based on the chosen system, utilizing the specific capabilities of the chosen technical platform.

North Patrol’s specification document is a high-quality written description of the essential solutions of the online service to be implemented. It helps to obtain realistic estimates for the implementation work and serves as a comprehensive task list (‘backlog’) for the service to be implemented.

The implementation work schedule, costs and resource needs can be refined in a roadmap plan that outlines the necessary project phases, their scheduling and responsible parties.

A multi-year implementation project is easier to approve, plan, and manage when the tasks involved are broken down and phased over time

The request for a proposal should include requirements for the expertise, operating methods, team of creators, as well as tasks and methods included in the work.

North Patrol’s offer comparison is a systematic and fair assessment of the relative merits of the operators: the offers are weighted in light of the requested criteria and scored methodically.

We participate in meetings with the possible implementation partners. We assess the credibility of the arguments presented and ask additional questions about topics that have been left open in the offer documents. Our recommendation for partner selection is justified in a way that withstands even critical scrutiny.

North Patrol’s comprehensive support in the tendering phase for the implementation of your online service saves you time and nerves.

North Patrol consultants are a valuable, effective and knowledgeable resource for advancing content plans. Tasks may include, for example:

• Facilitating content creators’ work, content design and content production
• Designing and developing of content structures, page templates and content scripts
• Training content creators (principles of content concept, online writing, editing tools)
• Design of metadata models, classification of information
• Coordinating material delivery work (for example translations, photography, videos)
• Taking part in content creation

Additionally, we can participate in the quality check of produced results. Before or after the publication of the online service, we can evaluate it from the following perspectives:

• Expert usability evaluation
• User testing with targeted test users
• Accessibility assessment
• Technical quality assessment

Customers may not have enough time or expertise to manage a digital project. North Patrol team offers their expertise in the following project management tasks:

• Project planning, resource allocation, and organizing work
• Project tracking
• Support with content creation
• Participating in the project’s steering group activities
• Ensuring the implementation of the concept

Additionally, North Patrol’s experienced experts can act as external product owners representing the customer’s project team, guiding the technical implementation work.