As the service concept and technology change, it becomes necessary to reconsider the content of the intranet. Poor discoverability of content is one of the most significant issues in every intranet project. Good content planning ensures that information is accessible in various usage scenarios. User-centered content architecture design is crucial when aiming to create a sustainable solution where content is easily found.
The most common reason for intranet project delays is the inability to finalize content on time. Therefore, it is advisable to start the planning process immediately after clarifying the service concept, possibly even before choosing a partner, to ensure a smooth project.
We assist our clients in the detailed planning of intranet content. The planning process begins by taking inventory of existing content and identifying potential gaps. Existing content solutions, such as documents, news, and instructions, are considered, and the content is restructured based on identified content types in the service concept.
The high-level service concept is concretized in content planning, and a place is found for the content within the new structure. Particularly in SharePoint Online, the necessary sites, their interrelationships and content paths are planned in more detail.
In addition to content structure planning, we conduct content clinics for content creators, where we assist them in getting started with content creation according to the new concept.