Category: Concept and service design for digital channels

27 articles

Case: Ramirent renewed its digital services with a customer-centric approach – North Patrol provided consulting support for the project

5 February 2024

Mikko Jokela

Case Metsähallitus: Small customizations ensured a better than expected intranet

29 August 2022

Camilla Heikkilä

CASE: M2-Kodit online service helps to find a rental apartment

6 September 2021

Mikko Jokela

Case: UEF online service is made for its users

23 June 2021

Anna Availa

Case: Uponor’s new intranet brings the entire organization together

1 March 2021

Camilla Heikkilä

Complete reorganization of the concept was worth it

20 January 2021

Virpi Blom

CASE: Lahti municipality’s website stands out

20 October 2020

Anna Availa

Case: The service directory plays a key role for the staff intranet of the University of Oulu

11 August 2020

Virpi Blom

Case: Ramirent’s Intranet – triumph over adversity

6 August 2020

Camilla Heikkilä

Case: Åbo Akademi implemented a bilingual intranet with O365

24 April 2020

Camilla Heikkilä

Case: intranet for the employees of the City of Tampere

5 November 2018

Kimmo Parkkinen

Ingredients for utilizing web analytics

5 December 2017

Mikko Jokela

CASE: user-friendliness fine-tuned through testing

19 October 2017

Virpi Blom

Good news: web sites ARE getting better

19 September 2016

Virpi Blom

Different conceptual approaches to self-service channels

23 August 2016

Perttu Tolvanen

National flag is not a language symbol

17 May 2016

Virpi Blom

When do mobile apps make sense?

29 February 2016

Perttu Tolvanen

Lumo service was tailor made

8 December 2015

Virpi Blom

Intranets in large enterprises

13 October 2015

Perttu Tolvanen

Multilanguage management: US style vs. European style

6 June 2015

Perttu Tolvanen

To personalize or not to personalize?

18 May 2015

Mikko Jokela

Two models for buying a web project

24 November 2014

Virpi Blom

Facing an extranet challenge? Identity and access management as a solution

16 June 2014

Kimmo Parkkinen

Renewing an existing digital service – From chaos to an organized roadmap

27 April 2014

Kimmo Parkkinen

How to buy concept design—10 tips for cost-effectiveness

3 February 2014

Perttu Tolvanen

Project story: Responsive web design propels former front runner back to the lead

2 October 2013

North Patrol

Concept design done right

1 October 2013

Perttu Tolvanen

About North Patrol

We are a team of ten consultants, all of whom are experienced designers and technology experts. Every year we design and prepare over 50 different online services and information systems. Our customer satisfaction is very high (9.5 out of 10), and we have helped many customers transform their digital services.

Read more about us

How we differ from our competitors?

  • We specialize in digital service design

    We specialize in high-quality design and requirements specification of digital services. Our mission is to help customers succeed in their software project by creating the best possible foundation for implementation – whether it is an agile implementation done inhouse, a project done with a partner, or a publicly tendered project.

  • We don't sell coding or licenses

    Many software companies recommend software solutions that they also implement themselves. We don’t do that. We don’t do software implementation projects or have partnerships with technology providers. Our perspective on the software market is broad, as it should be for our customers. Our goal is always to find the best possible software solution for our customer, whether it’s a custom-built solution, a SaaS service, an open-source platform, or a combination of these.

  • We are realistic and forward-thinking

    We design digital service concepts, implementation methods and architectures that are sustainable and can be further developed. We place great importance on the feasibility of software solutions, the availability of good partners and the predictability of costs.

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