North Patrol

Category: Concept and service design for digital channels

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29 articles

Case: The Scout Movement’s systems landscape is being renewed – North Patrol supported the work with concept design, service design and technology selection

13 March 2025

Noora Linnermo

Case: Rejlers renews its websites to drive growth with the support of North Patrol

5 March 2025

Camilla Heikkilä

Case: Ramirent renewed its digital services with a customer-centric approach – North Patrol provided consulting support for the project

5 February 2024

Mikko Jokela

Case Metsähallitus: New intranet for 1000+ employees – North Patrol as concept and tendering partner

29 August 2022

Camilla Heikkilä

Case: New website with ecommerce like user experience for M2-Kodit – North Patrol as concept design partner

6 September 2021

Mikko Jokela

Case: University of Eastern Finland’s new website – North Patrol as concept design partner

23 June 2021

Anna Availa

Case: Uponor’s new intranet – North Patrol facilitated the concept design process

1 March 2021

Camilla Heikkilä

Complete reorganization of the HSY’s website concept was worth it – North Patrol facilitated the concept design phase

20 January 2021

Virpi Blom

Case: Lahti municipality’s new website stands out – North Patrol as advisor partner in project

20 October 2020

Anna Availa

Case: The service directory plays a key role for the staff intranet of the University of Oulu

11 August 2020

Virpi Blom

Case: Ramirent’s New Intranet – North Patrol as prestudy consultant

6 August 2020

Camilla Heikkilä

Case: Åbo Akademi implemented a bilingual intranet with O365

24 April 2020

Camilla Heikkilä

Case: New intranet for the 15 000 employees of the City of Tampere – North Patrol as requirement analysis partner

5 November 2018

Kimmo Parkkinen

Ingredients for utilizing web analytics

5 December 2017

Mikko Jokela

CASE: Tax.fi user-friendliness fine-tuned through testing

19 October 2017

Virpi Blom

Good news: web sites ARE getting better

19 September 2016

Virpi Blom

Different conceptual approaches to self-service channels

23 August 2016

Perttu Tolvanen

National flag is not a language symbol

17 May 2016

Virpi Blom

When do mobile apps make sense?

29 February 2016

Perttu Tolvanen

Lumo Kotinyt.fi service was tailor made

8 December 2015

Virpi Blom

Intranets in large enterprises

13 October 2015

Perttu Tolvanen

Multilanguage management: US style vs. European style

6 June 2015

Perttu Tolvanen

To personalize or not to personalize?

18 May 2015

Mikko Jokela

Two models for buying a web project

24 November 2014

Virpi Blom

Facing an extranet challenge? Identity and access management as a solution

16 June 2014

Kimmo Parkkinen

Renewing an existing digital service – From chaos to an organized roadmap

27 April 2014

Kimmo Parkkinen

Concept design for websites – advice for clients

3 February 2014

Perttu Tolvanen

Project story: New website for Tampere University of Technology – North Patrol as advisor consultant

2 October 2013

North Patrol

Concept design done right

1 October 2013

Perttu Tolvanen

About North Patrol

We’re eight experienced consultants — designers and technology specialists — focused on vendor-neutral, practical results. Every year, we complete 30-40 customer engagements with customer satisfaction at 9.5/10. Clients come to us to make confident decisions and deliver better digital services.

Read more about us

How to work with us

  • Small consulting engagement

    A small engagement is ideal when you need a clear answer to a specific question, a tough decision supported by independent analysis, or simply a quick outside view.

    Pricing is a fixed fee agreed in advance to keep things predictable, and getting started is as simple as sharing your goals and any background material so we can propose a crisp scope and price.

  • Prestudy & feasibility evaluation projects

    A prestudy is the right choice when you are framing a larger initiative, building internal alignment, or testing whether an idea is worth pursuing — for example a platform change, a new digital service, a consolidation effort, or an AI/automation use case.

    In four to eight weeks we interview key stakeholders, map needs, assess the current state across content, architecture, integrations, and governance, and combine vendor‑neutral market insight with technical feasibility and risk analysis.

    We then outline effort, budget, and timeline ranges with clear assumptions and scenarios, and we shape a high‑level solution concept and target architecture sketch.

  • Supervision & quality control for technical implementation

    Independent supervision is most effective when you already have a delivery partner and want oversight that keeps scope, quality, and budget on track.

    We manage risks, provide executive‑level updates, support acceptance testing, and conduct readiness reviews before go‑live.

Finnish site version available — most reports and expert articles are published there.

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