Latest customer case story

Rejlers renews its websites to drive growth with the support of North Patrol

36 weeks ago

In the spring of 2023, engineering consultancy firm Rejlers faced a challenge: its website needed an overhaul, but the key question was how to approach it. Rejlers enlisted North Patrol to help plan and design its new online service. The collaboration proved successful, with North Patrol supporting Rejlers through to the launch of the revamped site.

Category: Customer service channels

Are you building a membership service, a targeted audience service for a selected group, or a digital service intended for carrying out a single transaction process? North Patrol's team helps you find the right solutions and technology choices to engage customers, streamline processes, ease customer service workload and minimize lifecycle costs.

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22 articles

Sami Kalanen

About North Patrol

We’re eight experienced consultants — designers and technology specialists — focused on vendor-neutral, practical results. Every year, we complete 30-40 customer engagements with customer satisfaction at 9.5/10. Clients come to us to make confident decisions and deliver better digital services.

Small consulting engagement

A small engagement is ideal when you need a clear answer to a specific question, a tough decision supported by independent analysis, or simply a quick outside view.

Pricing is a fixed fee agreed in advance to keep things predictable, and getting started is as simple as sharing your goals and any background material so we can propose a crisp scope and price.

Prestudy & feasibility evaluation projects

A prestudy is the right choice when you are framing a larger initiative, building internal alignment, or testing whether an idea is worth pursuing — for example a platform change, a new digital service, a consolidation effort, or an AI/automation use case.

In four to eight weeks we interview key stakeholders, map needs, assess the current state across content, architecture, integrations, and governance, and combine vendor‑neutral market insight with technical feasibility and risk analysis.

We then outline effort, budget, and timeline ranges with clear assumptions and scenarios, and we shape a high‑level solution concept and target architecture sketch.

Supervision & quality control for technical implementation

Independent supervision is most effective when you already have a delivery partner and want oversight that keeps scope, quality, and budget on track.

We manage risks, provide executive‑level updates, support acceptance testing, and conduct readiness reviews before go‑live.