Starting an ecommerce renewal project? North Patrol’s team helps you understand customer needs, clarify business requirements and find the best digital solutions to meet your goals.
A successful ecommerce requires understanding customer needs, clarifying business requirements and goals and finding digital solutions that best meet these requirements. The best conditions for success are created by taking a holistic approach and choosing the right tools, channels and technical solutions in line with goals – without forgetting the necessary resources.
At North Patrol, we approach digital business and online stores comprehensively. We leverage our exceptionally broad market knowledge for the benefit of our clients. Taking into account the unique characteristics of each business environment, we assist in finding the most suitable solutions that create conditions for long-term growth in digital sales.
As an impartial party, we are well-versed in various operators and technologies. We also see beyond the surface of current trends. We believe that thorough project preparation pays off in the long run. Our goal is to collaboratively create a holistic solution that, in addition to boosting sales and streamlining operations, provides a high-quality customer experience. It should also be manageable and scalable, keeping future needs in mind.
In order to successfully sell online, it is crucial not only to understand customers’ needs but also to define what we aim to achieve by investing in digital sales. To ensure targeted investments, it’s essential to clarify the digital business concept, set goals, create a vision, prioritize and phase – essentially, to outline the whole entity.
We assess the current state and identify business needs through interviews, surveys and background material. Customer understanding is enhanced either by directly interviewing customers or those working at the customer interface and in sales. We facilitate the clarification of the service concept in workshops where we prioritize and brainstorm together. Throughout the process, we keep our feet firmly on the ground – planning digital business and service concepts with a strong focus on feasibility, identifying potential solution models along the way.
The roles between various sales channels and systems are refined and finally, renewal projects are outlined on the roadmap.
The best technology options are identified by comparing existing solutions in the market with the digital business concept, marketing needs, existing architecture, desired features and overall costs. The benefits and challenges of alternatives are weighed and the solutions most suitable for the whole are outlined.
We map related systems, necessary data and plan integrations. The requirements for the created entity are defined to a sufficient level, allowing the requirements specification to serve as a guide for the upcoming implementation.
We plan how to achieve the desired end result. Potential sub-projects and dependencies are identified, along with the required workforce. The staging, scheduling and responsibilities of the sub-projects necessary for the implementation are outlined on the roadmap.
Finding the right type of collaboration is at least as crucial as making sustainable technology choices. Good partners can support their clients not only with their technical expertise but also in the development of digital business. Some partners have the ability to develop a digital strategy and provide executive coaching.
We assist in identifying potential partners, as well as in creating tender documentation and conducting the bidding process. Handling challenging situations in procurement is routine for us. A carefully crafted request for proposals brings in high-quality and comparable offers.
We are also there to support you in meetings with potential partners and in finalizing the sourcing. We ensure that the project starts off on the right track from the very beginning.
February 2023 – June 2023
Enhancement of service pathways for the VTT Website
December 2022 –
Requirement specification and procurement of websites
October 2022 – July 2023
Conceptualization, specification, and technology and supplier selection for the website renovation
June 2022 – May 2023
Preliminary study, requirement specification, and procurement for digital services
May 2022 – November 2022
Requirement Specification for Education Online Store
December 2021 – March 2022
Preliminary Study for the EMMA Online Shop Project
December 2021 – June 2022
Content management system requirement specification and procurement
September 2021 – March 2022
E-commerce Preliminary Study, Technology Selection, and Tendering Process
5 February 2024 – Mikko Jokela
3 April 2023 – Kimmo Parkkinen
10 January 2023 – Mikko Jokela
20 September 2022 – Mikko Jokela
6 May 2022 – Perttu Tolvanen
1 October 2021 – Heikki Toivo
6 September 2021 – Mikko Jokela
2 November 2020 – Heikki Toivo
146 weeks ago
The online presence of an organization usually includes many channels. Practically everyone has a website and almost everyone uses some social media platform, too. Slightly larger players have several online services for different needs: website, online store, campaign pages, etc. For example services from partners, mobile apps, and various means of digital marketing can be used to add to the digital presence.
Today, there is also discussion around composable entities. There is composable commerce, composable DXP, Digital Experience Platform, and composable architecture.
To hear more about our services, please leave us a message and we’ll contact you.
We’re eight experienced consultants — designers and technology specialists — focused on vendor-neutral, practical results. Every year, we complete 30-40 customer engagements with customer satisfaction at 9.5/10. Clients come to us to make confident decisions and deliver better digital services.
A small engagement is ideal when you need a clear answer to a specific question, a tough decision supported by independent analysis, or simply a quick outside view.
Pricing is a fixed fee agreed in advance to keep things predictable, and getting started is as simple as sharing your goals and any background material so we can propose a crisp scope and price.
A prestudy is the right choice when you are framing a larger initiative, building internal alignment, or testing whether an idea is worth pursuing — for example a platform change, a new digital service, a consolidation effort, or an AI/automation use case.
In four to eight weeks we interview key stakeholders, map needs, assess the current state across content, architecture, integrations, and governance, and combine vendor‑neutral market insight with technical feasibility and risk analysis.
We then outline effort, budget, and timeline ranges with clear assumptions and scenarios, and we shape a high‑level solution concept and target architecture sketch.
Independent supervision is most effective when you already have a delivery partner and want oversight that keeps scope, quality, and budget on track.
We manage risks, provide executive‑level updates, support acceptance testing, and conduct readiness reviews before go‑live.