Services

We are a specialized design agency and impartial advisor in the development of your digital services. Our job is to design the service concept, find the right technical solutions and make sure your implementation project is a success.

In addition, we support our customers in project management and planning the next releases of the digital service.

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This is how we can help

  1. Prestudy

    • Business goals
    • User needs
    • Preliminary service concept
    • Core contents and functionalities
    • Architecture and implementation technologies, potential suppliers
    • Project phasing and schedule
    • Assessment of costs and resource needs

    Defining goals and identifying service concepts

    Selecting architecture and technology options

    Planning a roadmap and estimating costs

  2. Requirements specification

    • Concept description and documentation
    • Contents, content types, structure
    • Usability, navigation logic, user interfaces, prototypes
    • Descriptions of functionalities
    • Technology solutions, performance, integrations with other systems, etc.

    Concept design

    Specifying requirements

  3. Tendering

    • Planning the tendering process
    • Creating a request for proposal documentation
    • Sending a request for a proposal
    • Evaluation and comparison of proposals
    • Supporting with partner choice
    • Contract negotiations

    Request for proposal

    Comparing proposals and support with choosing the partner

  4. Support during the implementation phase

    • Project manager and team support
    • Onboarding the implementation partner
    • Content design and production support
    • Quality control of the final results

Latest customer case story

Case: Veho aims for a five-star online customer experience – North Patrol supported the website renewal project

44 weeks ago

Over the past year and a half, Veho’s websites have undergone a major transformation. The first site to be renewed was Veho.fi in late spring 2024, and during the spring of 2025 the revamped websites for the Baltic countries were also launched. Behind these renewals lies a broader overhaul aimed at improving the customer experience and reducing the number of websites.

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To hear more about our services, please leave us a message and we’ll contact you.

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About North Patrol

We’re eight experienced consultants — designers and technology specialists — focused on vendor-neutral, practical results. Every year, we complete 30-40 customer engagements with customer satisfaction at 9.5/10. Clients come to us to make confident decisions and deliver better digital services.

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How to work with us

  • Small consulting engagement

    A small engagement is ideal when you need a clear answer to a specific question, a tough decision supported by independent analysis, or simply a quick outside view.

    Pricing is a fixed fee agreed in advance to keep things predictable, and getting started is as simple as sharing your goals and any background material so we can propose a crisp scope and price.

  • Prestudy & feasibility evaluation projects

    A prestudy is the right choice when you are framing a larger initiative, building internal alignment, or testing whether an idea is worth pursuing — for example a platform change, a new digital service, a consolidation effort, or an AI/automation use case.

    In four to eight weeks we interview key stakeholders, map needs, assess the current state across content, architecture, integrations, and governance, and combine vendor‑neutral market insight with technical feasibility and risk analysis.

    We then outline effort, budget, and timeline ranges with clear assumptions and scenarios, and we shape a high‑level solution concept and target architecture sketch.

  • Supervision & quality control for technical implementation

    Independent supervision is most effective when you already have a delivery partner and want oversight that keeps scope, quality, and budget on track.

    We manage risks, provide executive‑level updates, support acceptance testing, and conduct readiness reviews before go‑live.

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